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SHIPPING & RETURNS

SHIPPING POLICY

  • Orders for available items are processed within 1 business day.   If an ordered item is not available, we will communicate alternate solutions to meet your needs or extend shipping date to order the item in.

  • Custom, pre-order, or made-to-order wigs will require additional processing time.

  • Orders are not processed or shipped on Sundays or holidays.

  • Shipping times vary by location and method selected at checkout.

  • Same-day and after-hours delivery are available for an additional fee.

  • Delivery fees vary based on distance and service type.

  • During high-volume sales periods, holidays or promotional events, processing times may be extended.

  • Irresistible Wigs™ is not responsible for delays caused by shipping carriers or external factors beyond our control.

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Irresistible Wigs reserves the right to delay shipment if additional verification is required for billing, payment security or fraud prevention purposes.

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Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information.

If an order is returned due to:

  • Incorrect address

  • Incomplete address

  • Failed delivery attempts

  • Refused delivery

the customer will be responsible for:

  • Any re-shipping fees

  • Returned package fees charged by the carrier

Irresistible Wigs is not liable for orders delivered to incorrectly entered addresses provided by the customer.

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Lost, Stolen, or Missing Packages​

Once tracking information confirms delivery, Irresistible Wigs is not responsible for lost, stolen or missing packages.

 

Customers should:

  • Contact the shipping carrier directly

  • Check with neighbors or building management

  • File a carrier claim when applicable

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Irresistible Wigs reserves the right to deny replacement or refund requests for orders marked as delivered by the carrier.

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International Orders​

International customers are responsible for:

  • Customs duties

  • Import taxes

  • VAT fees

  • Additional brokerage or clearance charges

Irresistible Wigs is not responsible for delays caused by customs processing.

 

If an international package is refused or abandoned, no refund will be issued for shipping charges or customs-related fees.

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Shipping Policy Changes

Irresistible Wigs reserves the right to modify this Shipping Policy at any time without prior notice. Changes become effective immediately upon posting to our website.

RETURNS & EXCHANGE POLICY

  • All sales are final due to federal hygiene regulations.  We do not accept returns, refunds or exchanges on any wigs, accessories or sale items. This is to ensure that every customer receives 100% NEW, unused and uncontaminated hair.

Irresistible Wigs reserves the sole right to determine whether a product has been worn or altered.

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  • Customers must report any issue within 24 hours of delivery to: info@irreistiblewigs.com

  • Please include order number, clear photos of the item, photos of packaging & Description of the issue

Failure to report issues within the required timeframe may result in denial of the claim.

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  • Please review product descriptions, sizing and specifications carefully before purchasing.

  • Damaged or defective items may be reviewed on a case-by-case basis; photographic evidence may be required. To qualify, the item must remain in its original condition including:

       - Unopened packaging

       - Untouched bundle ties

       - Lace uncut: No combing, brushing, washing, dyeing or altering

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Chargebacks & Fraudulent Claims

Customers agree to contact Irresistible Wigs to resolve any issue before initiating a chargeback or payment dispute.  Irresistible Wigs reserves the right to:

  • Provide proof of delivery

  • Provide order records

  • Contest fraudulent chargebacks

  • Refuse future service to customers who abuse refund or dispute policies

False claims regarding non-delivery, unauthorized transactions, or product condition may be reported to the payment processor or applicable authorities.

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