Question 1

Do you offer same-day or after-hours delivery?

Accepted Answer

Yes. Same-day and after-hours delivery are available, complementing our 24-hour local service, for an additional fee. Delivery fees are calculated based on location.

Question 2

What is the quality of your hair?

Accepted Answer

Our wigs are crafted from 100% premium human hair, selected for its softness, density, and longevity. With proper care, each unit maintains its integrity and beauty over time.

Question 3

Are your wigs suitable for beginners?

Accepted Answer

Yes. Each unit is thoughtfully constructed for effortless wear and seamless installation, making it ideal for both beginners and experienced clients.

Question 4

Are you really available 24 hours for local purchases?

Accepted Answer

Yes, we are. Local purchases are available 24 hours.

Question 5

Can the hair be colored or customized?

Accepted Answer

Yes. Our hair may be colored, toned, or lightly bleached. For optimal results and to preserve hair quality, professional customization is recommended.

Question 6

Do the wigs come pre-plucked?

Accepted Answer

Yes. All wigs come pre-plucked with a natural hairline for a realistic finish. Minor personalization may be required to achieve your desired finish.

Question 7

What lace do you offer?

Accepted Answer

We offer HD (transparent lace upon request), designed to melt flawlessly into the scalp for an undetectable, skin-like appearance.

Question 8

What sizes do the wigs come in?

Accepted Answer

Our wigs are average cap size (medium) with adjustable straps and combs for a secure fit.  Preferred cap sizes can be requested with pre-orders.

Question 9

How long will the hair last?

Accepted Answer

With proper maintenance, our wigs can last 18 months or longer, making them a worthwhile investment in quality and confidence.

Question 10

Can heat be used on the hair?

Accepted Answer

Yes. Our wigs are heat-safe up to 450°F. We recommend using a heat protectant to preserve the hair’s luster.

Question 11

How long does shipping take?

Accepted Answer

Processing takes 1 business day. Shipping times vary based on location and method selected at checkout.

Question 12

Do you offer local pickup or delivery?

Accepted Answer

Yes. Local pickup & delivery is available by appointment only. Before placing your order, please contact us to verify we can agree on an arranged time for delivery or scheduled pickup.

Question 13

What is your return or exchange policy?

Accepted Answer

Due to the nature of hair products, all sales are final. Please review all product details carefully prior to purchase.

Question 14

How should I care for my wig?

Accepted Answer

We recommend sulfate-free products, routine deep conditioning, minimal heat exposure and proper storage to maintain the hair’s luxury finish.

Question 15

Do you offer wholesale or brand collaborations?

Accepted Answer

Yes. Wholesale and collaboration inquiries are welcomed and may be submitted via email or direct message.

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